AlexK74
Friday, February 18, 2011
Tuesday, February 8, 2011
Bibliographic Annotation
Kubickova, Marketa, and Heejung Ro. "Are Students "Real People?" EBSCOhost. EBSCO. Web
The article focuses on a study that examines a study group comprised of three separate groups (hospitality major students, students of other majors, and non-students). This study attempts to magnify the insight of service failure in the hospitality industry. Researchers use the three groups in providing them with the research and evaluating the research. The article also debates on whether or not students should be used as research because of their lack of commitment to a variety of topics. The article is important to my research because it offers insight on a study which proved that hospitality students would be more critical in evaluating their peers.